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General Policy's

Policy's: Customer service is important to us. We want your online payment experience to be fast, friendly and most importantly secure.

Privacy Policy Kirra Surfstock inc and its appointed event management company Island Style Promotions Ltd, owners of the Kirra Longboard Klassic and Live Heats are dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We use this information to identify your entries, orders, and to provide you with further information about surfing, Island Style Promotions and its managed events. Island Style Promotions, Kirra Longboard Klassic and Live Heats may use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Island Style Promotions, Kirra Longboard Klassic and Live Heats only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Security Policy When purchasing from Island Style Promotions, Kirra Longboard Klassic and Live Heats, your financial details are passed through our secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.
Pricing Policy Island Style Promotions and Kirra Longboard Klassic pricing of entry fees, is carefully monitored by our staff to provide our participants with the cheapest possible participation cost. All of our prices are in Australian dollars (AUD) and may include GST (Goods and services tax) as of 1st July 2000.

Payment Processing Live Heats passes on to the participant any American Express, Visa, and Mastercard processing fees that apply to each transaction.

Refund Policy Entry fees are only refundable if 7 days' notice is given prior to an Event. Cancellations made less than 7 days from an Event, will only be offered a refund if the vacant spot can be filled with a Reserve. All refunds will incur an administration fee. If payment is taken for a competition that is already full Island Style Promotions will provide a full refund.

Disclaimer Although as mentioned we will take all care and make all effort to keep your information private however, we will not be held legally responsible for any breach as the information may be divulged to other parties which has been obtained by methods which are beyond our reasonable control.

If you have any further questions about privacy, security or pricing, please contact us by sending an email to


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