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General Policy's

Policy's: Customer service is important to us. We want your online payment experience to be fast, friendly and most importantly secure.

Privacy Policy Kirra Surfstock inc and its appointed event management company Island Style Promotions Ltd, owners of the Kirra Longboard Klassic and Live Heats are dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We use this information to identify your entries, and orders, and to provide you with further information about surfing, Island Style Promotions, and its managed events. Island Style Promotions, Kirra Longboard Klassic, and Live Heats may use cookies to allow you to login to your account, maintain a shopping cart, and purchase items in your shopping cart. Cookies sent to your computer from Island Style Promotions, Kirra Longboard Klassic, and Live Heats only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting, and enjoyable shopping experience.

Security Policy When purchasing from Island Style Promotions, Kirra Longboard Klassic, and Live Heats, your financial details are passed through our secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. Pricing Policy Island Style Promotions and Kirra Longboard Klassic pricing of entry fees, is carefully monitored by our staff to provide our participants with the cheapest possible participation cost. All of our prices are in Australian dollars (AUD) and may include GST (Goods and services tax) as of 1st July 2000.

Payment Processing Live Heats passes on to the participant any American Express, Visa, and Mastercard processing fees that apply to each transaction.

Refund Policy Refunds of entry fees. Should an event fail to be staged for any reason apart from an ACT OF GOD (This includes weather and surf conditions) you are entitled to a full refund of your entry fees paid less administration costs. Should an event begin or any associated promotions be run as part of that event no refund will be forthcoming. Should you fail to compete, a refund of your entry fees paid less administration costs will be returned to you providing the event organizers have been notified in writing 28 days prior to the start of the event or a medical certificate is issued stating that you were incapacitated and unable to compete at that event.

Disclaimer Although as mentioned we will take all care and make all effort to keep your information private however, we will not be held legally responsible for any breach as the information may be divulged to other parties which has been obtained by methods that are beyond our reasonable control.

Event Complaint Procedures

Protests over Surfing Conditions and Results.

Any protests over the running of heats, results, or interferences must be made in writing and submitted to the contest director along with a $100 protest fee (Fully refundable with successful protests only) within 20 minutes of the end of the heat being protested. The Contest Director, Head Judge, and Event Co-coordinator will adjudicate on the protest with a majority required for a protest to be upheld with their decision being final.

Prizes. Allocation of prizes, trophies, and prize money is at the discretion of the Event Director and can not be substituted for cash.

Harassment of competitors, participants, officials, and organisers based on their gender, colour race or creed will not be tolerated with the offending party or parties being unable to take any further part in the event.

If you have any further questions about privacy, security, complaint procedures or pricing, please contact us by sending an email to


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